Last week I received my Text Link Ads commission check and promptly deposited it into my business account. I haven’t been with them too long and have only really experimented with their service so far but still managed to earn over $100 for my first check and without having to do much at all to be honest.

Unfortunately I received a notice from my bank on Saturday which informed me that the check bounced. All kinds of thoughts run through my head when something like this happens. There really is nothing worse than having money you’ve earned yanked back from you, but I did have to give them the benefit of the doubt. We all make mistakes, after all.

So I sent an email to customer service and got the following response back:

“I apologize for this inconvenience.  Our internet service provider has been down the past few days, and this is causing issues with publishers who have tried to cash their checks during this time.  We are working on a resolution, and I will contact you as soon as this is resolved.  Once again, I apologize for the inconvenience and we appreciate your patience in this matter.”

I have never heard of an Internet Service Provider outage causing checks to bounce. I must say that is a first. But what can you do? I have no choice but to wait for them to reissue a check or string me along.

Has anyone else out there run into this problem with Text Link Ads? Is this happening to everyone right now or is this just a fluke?

As soon as I find out more I will update this post.

UPDATE (from Text Link Ads):

“We apologize for the inconvenience that you have experienced with your June TLA check.  Our internet service provider was down towards the end of last week, an issue that affected a large part of the New York area, and was completely out of our hands.  The way this affected the cashing of checks, is when a bank receives a check from TLA, they contact us and request a positive pay file.  These files are sent in automated emails,
and because of the internet outage were never sent, resulting in the checks to bounce.  All checks that bounced are going to be re-sent by Wednesday of this week.  If your bank charged you some sort of processing fee, please let me know the amount and we will reimburse you for the fee on your next TLA check (If you previously mentioned the
amount it has been noted and there is no need to reply).  Once again, we apologize for this inconvenience and if you have any questions, please let me know.”

7/5/08 Update:

I was just recently given a new check and so far that has not bounced. Still curious if anyone else ran into this problem in the past month so feel free to comment.

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